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4 Publikationen
2019 | Artikel | FH-PUB-ID: 2988
The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery
A.K. Albrecht, T. Schäfers, G. Walsh, S.E. Beatty, Journal of Service Research 22 (2019) 60–74.
HSBI-PUB
| DOI
A.K. Albrecht, T. Schäfers, G. Walsh, S.E. Beatty, Journal of Service Research 22 (2019) 60–74.
2018 | Artikel | FH-PUB-ID: 2989 | 
Access-Based Services for the Base of the Pyramid
T. Schäfers, R. Moser, G. Narayanamurthy, Journal of Service Research 21 (2018) 421–437.
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| DOI
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T. Schäfers, R. Moser, G. Narayanamurthy, Journal of Service Research 21 (2018) 421–437.
2016 | Artikel | FH-PUB-ID: 2993
Service Recovery via Social Media
T. Schäfers, J. Schamari, Journal of Service Research 19 (2016) 192–208.
HSBI-PUB
| DOI
T. Schäfers, J. Schamari, Journal of Service Research 19 (2016) 192–208.
2016 | Artikel | FH-PUB-ID: 2991 |
Contagious Effects of Customer Misbehavior in Access-Based Services
T. Schäfers, K. Wittkowski, S. Benoit (née Moeller), R. Ferraro, Journal of Service Research 19 (2016) 3–21.
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T. Schäfers, K. Wittkowski, S. Benoit (née Moeller), R. Ferraro, Journal of Service Research 19 (2016) 3–21.