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Participative human-factor evaluation in the context of digital work (re-)design

J.-P. Schumacher, S. Depenbusch, T. Straatmann, E. Bender, N. Schaper, K.-C. Hamborg, Work 72 (2022) 1629–1654.

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Artikel | Veröffentlicht | Englisch
Autor*in
Schumacher, Jan-Philip; Depenbusch, Sarah; Straatmann, Tammo; Bender, ElenaFH Bielefeld ; Schaper, Niclas; Hamborg, Kai-Christoph
Abstract
BACKGROUND: Challenged by digital transformation, organizations increasingly integrate information and communication technologies into work designs. Often focal points of such digital reengineering initiatives are technical and economic aspects. Yet, as integration of new technologies affects how employee work and interact, there is a need to evaluate human-centered criteria (human-factor evaluation), optimally by involving employees as situational experts. OBJECTIVE: The present study develops an integrative and persona-based evaluation approach of human-centered criteria for application in participative digital (re-)design of work to support the joint optimization of the technical and social system. METHODS: Drawing on methods from usability evaluation, a persona-based approach is developed to facilitate comprehension and application of human-centered evaluation by employees. To that end, human-centered criteria from existing evaluation models are systemized with specific reference to digital transformation of work processes. The developed approach is tested in pilot runs of three German small and medium-sized enterprises (SMEs). RESULTS: The initial overview shows a divergence of specific human-centered criteria at the detailed level. Simultaneously, a high convergence is found for overarching dimensions and categories. The Integrative Socio-Digital Evaluation Model (ISDEM) is developed to balance complexity and abstraction of criteria. The derived persona-based approach (persISDEM) shows a good applicability in the pilot runs. CONCLUSIONS: The present study provides an amendment to existing work design approaches with an emphasis on employee participation, enabling organizations to foster employees’ comprehension and motivation to engage in evaluations of digital (re-)design of work and to create motivating and healthy jobs for successful digital transformation.
Erscheinungsjahr
Zeitschriftentitel
Work
Band
72
Zeitschriftennummer
4
Seite
1629-1654
ISSN
eISSN
FH-PUB-ID

Zitieren

Schumacher, Jan-Philip ; Depenbusch, Sarah ; Straatmann, Tammo ; Bender, Elena ; Schaper, Niclas ; Hamborg, Kai-Christoph: Participative human-factor evaluation in the context of digital work (re-)design. In: Work Bd. 72, IOS Press (2022), Nr. 4, S. 1629–1654
Schumacher J-P, Depenbusch S, Straatmann T, Bender E, Schaper N, Hamborg K-C. Participative human-factor evaluation in the context of digital work (re-)design. Work. 2022;72(4):1629-1654. doi:10.3233/WOR-211248
Schumacher, J.-P., Depenbusch, S., Straatmann, T., Bender, E., Schaper, N., & Hamborg, K.-C. (2022). Participative human-factor evaluation in the context of digital work (re-)design. Work, 72(4), 1629–1654. https://doi.org/10.3233/WOR-211248
@article{Schumacher_Depenbusch_Straatmann_Bender_Schaper_Hamborg_2022, title={Participative human-factor evaluation in the context of digital work (re-)design}, volume={72}, DOI={10.3233/WOR-211248}, number={4}, journal={Work}, publisher={IOS Press}, author={Schumacher, Jan-Philip and Depenbusch, Sarah and Straatmann, Tammo and Bender, Elena and Schaper, Niclas and Hamborg, Kai-Christoph}, year={2022}, pages={1629–1654} }
Schumacher, Jan-Philip, Sarah Depenbusch, Tammo Straatmann, Elena Bender, Niclas Schaper, and Kai-Christoph Hamborg. “Participative Human-Factor Evaluation in the Context of Digital Work (Re-)Design.” Work 72, no. 4 (2022): 1629–54. https://doi.org/10.3233/WOR-211248.
J.-P. Schumacher, S. Depenbusch, T. Straatmann, E. Bender, N. Schaper, and K.-C. Hamborg, “Participative human-factor evaluation in the context of digital work (re-)design,” Work, vol. 72, no. 4, pp. 1629–1654, 2022.
Schumacher, Jan-Philip, et al. “Participative Human-Factor Evaluation in the Context of Digital Work (Re-)Design.” Work, vol. 72, no. 4, IOS Press, 2022, pp. 1629–54, doi:10.3233/WOR-211248.

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