Defining Patterns for a Conversational Web
E. Pucci, I. Possaghi, C.M. Cutrupi, M. Baez Gonzalez, C. Cappiello, M. Matera, in: A. Schmidt, K. Väänänen, T. Goyal, P.O. Kristensson, A. Peters, S. Mueller, J.R. Williamson, M.L. Wilson, Association for Computing MachineryNew YorkNYUnited States (Eds.), Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, ACM, New York, NY, USA, 2023, pp. 1–17.
Konferenzbeitrag
| Veröffentlicht
| Englisch
Autor*in
Pucci, Emanuele;
Possaghi, Isabella;
Cutrupi, Claudia Maria;
Baez Gonzalez, Marcos
;
Cappiello, Cinzia;
Matera, Maristella
;
Cappiello, Cinzia;
Matera, MaristellaHerausgeber*in
Schmidt, Albrecht;
Väänänen, Kaisa;
Goyal, Tesh;
Kristensson, Per Ola;
Peters, Anicia;
Mueller, Stefanie;
Williamson, Julie R.;
Wilson, Max L.
herausgebende Körperschaft
Association for Computing MachineryNew YorkNYUnited States
Abstract
Conversational agents are emerging as channels for a natural and accessible interaction with digital services. Their benefits span across a wide range of usage scenarios and address visual impairments and any situational impairments that may take advantage of voice-based interactions. A few works highlighted the potential and the feasibility of adopting conversational agents for making the Web truly accessible for everyone. Yet, there is still a lack of concrete guidance in designing conversational experiences for browsing the Web. This paper illustrates a human-centered process that involved 26 blind and visually impaired people to investigate their difficulties when using assistive technology for accessing the Web, and their attitudes and preferences on adopting conversational agents. In response to the identified challenges, the paper introduces patterns for conversational Web browsing. It also discusses design implications that can promote Conversational AI as a technology to enhance Web accessibility.
Erscheinungsjahr
Titel des Konferenzbandes
Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
Seite
1-17
Konferenz
CHI '23: CHI Conference on Human Factors in Computing Systems
Konferenzort
Hamburg Germany
Konferenzdatum
2023-04-23 – 2023-04-28
ISBN
FH-PUB-ID
Zitieren
Pucci, Emanuele ; Possaghi, Isabella ; Cutrupi, Claudia Maria ; Baez Gonzalez, Marcos ; Cappiello, Cinzia ; Matera, Maristella: Defining Patterns for a Conversational Web. In: Schmidt, A. ; Väänänen, K. ; Goyal, T. ; Kristensson, P. O. ; Peters, A. ; Mueller, S. ; Williamson, J. R. ; Wilson, M. L. ; u. a. (Hrsg.): Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. New York, NY, USA : ACM, 2023, S. 1–17
Pucci E, Possaghi I, Cutrupi CM, Baez Gonzalez M, Cappiello C, Matera M. Defining Patterns for a Conversational Web. In: Schmidt A, Väänänen K, Goyal T, et al., eds. Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. New York, NY, USA: ACM; 2023:1-17. doi:10.1145/3544548.3581145
Pucci, E., Possaghi, I., Cutrupi, C. M., Baez Gonzalez, M., Cappiello, C., & Matera, M. (2023). Defining Patterns for a Conversational Web. In A. Schmidt, K. Väänänen, T. Goyal, P. O. Kristensson, A. Peters, S. Mueller, … Association for Computing MachineryNew YorkNYUnited States (Eds.), Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems (pp. 1–17). New York, NY, USA: ACM. https://doi.org/10.1145/3544548.3581145
@inproceedings{Pucci_Possaghi_Cutrupi_Baez Gonzalez_Cappiello_Matera_2023, place={New York, NY, USA}, title={Defining Patterns for a Conversational Web}, DOI={10.1145/3544548.3581145}, booktitle={Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems}, publisher={ACM}, author={Pucci, Emanuele and Possaghi, Isabella and Cutrupi, Claudia Maria and Baez Gonzalez, Marcos and Cappiello, Cinzia and Matera, Maristella}, editor={Schmidt, Albrecht and Väänänen, Kaisa and Goyal, Tesh and Kristensson, Per Ola and Peters, Anicia and Mueller, Stefanie and Williamson, Julie R. and Wilson, Max L. and Association for Computing MachineryNew YorkNYUnited StatesEditors}, year={2023}, pages={1–17} }
Pucci, Emanuele, Isabella Possaghi, Claudia Maria Cutrupi, Marcos Baez Gonzalez, Cinzia Cappiello, and Maristella Matera. “Defining Patterns for a Conversational Web.” In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, edited by Albrecht Schmidt, Kaisa Väänänen, Tesh Goyal, Per Ola Kristensson, Anicia Peters, Stefanie Mueller, Julie R. Williamson, Max L. Wilson, and Association for Computing MachineryNew YorkNYUnited States, 1–17. New York, NY, USA: ACM, 2023. https://doi.org/10.1145/3544548.3581145.
E. Pucci, I. Possaghi, C. M. Cutrupi, M. Baez Gonzalez, C. Cappiello, and M. Matera, “Defining Patterns for a Conversational Web,” in Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, Hamburg Germany, 2023, pp. 1–17.
Pucci, Emanuele, et al. “Defining Patterns for a Conversational Web.” Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, edited by Albrecht Schmidt et al., ACM, 2023, pp. 1–17, doi:10.1145/3544548.3581145.
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